Terms of Service

Last updated: December 15, 2025

Please read these Terms of Service ("Terms") carefully before using the Elephantasm platform operated by Elephantasm ("we", "us", or "our").

1. Agreement to Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using the Service, you represent that you have the legal capacity to enter into these Terms.

2. Description of Service

Elephantasm is a Long-Term Agentic Memory (LTAM) framework that provides infrastructure for AI agents to store, retrieve, and evolve memory over time. Our Service includes:

  • Event ingestion and storage APIs
  • Memory synthesis and curation pipelines
  • Knowledge extraction and management
  • Memory pack compilation for context injection
  • Web-based dashboard for visualization and configuration

The Service is provided on an "as available" basis and may be modified, suspended, or discontinued at any time without prior notice.

3. Eligibility

You must be at least 18 years old or the age of legal majority in your jurisdiction to use this Service. By using the Service, you represent and warrant that you meet this eligibility requirement.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and accept all risks of unauthorized access
  • Notify us immediately if you discover any security breaches related to your account

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Impersonate any person or entity or misrepresent your affiliation
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use the Service for any illegal or unauthorized purpose
  • Reverse engineer, decompile, or disassemble any portion of the Service
  • Use automated means to access the Service without our express permission
  • Develop competing products or services using the Service
  • Resell, sublicense, or redistribute the Service without authorization

6. User Content and Data

Ownership. You retain all rights to any data, content, or information you submit to the Service ("User Content"). We do not claim ownership of your User Content.

License Grant. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and store your User Content solely as necessary to provide and improve the Service.

No Training. We will not use your User Content to train machine learning models or artificial intelligence systems without your explicit consent.

Responsibility. You are solely responsible for your User Content and the consequences of posting or publishing it. You represent that you have all necessary rights to submit such content.

Prohibited Content. You may not submit content that contains sensitive personal information (such as Social Security numbers, financial account numbers, or health information protected by HIPAA) without appropriate safeguards and our prior written approval.

7. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Elephantasm and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Open Source Components. Certain components of the Elephantasm backend are released under open source licenses. Your use of such components is governed by the applicable open source license terms, which can be found in our public repository at github.com/hejijunhao/elephantasm-core.

Feedback. If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free license to use such feedback for any purpose without compensation to you.

8. Third-Party Services

The Service may integrate with or rely upon third-party services, including but not limited to:

  • Authentication providers (e.g., Supabase)
  • AI and machine learning providers (e.g., OpenAI, Anthropic)
  • Cloud infrastructure providers
  • Payment processors

Your use of such third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or content of third-party services.

We do not warrant that the Service will be compatible with all third-party services, and we may modify or discontinue integrations at any time.

9. AI-Generated Content

The Service uses artificial intelligence to synthesize memories, extract knowledge, and generate content based on your data. You acknowledge and agree that:

  • AI-generated outputs may contain inaccuracies, errors, or biases
  • You are responsible for reviewing and verifying any AI-generated content before relying on it
  • AI outputs should not be used as a substitute for professional advice (legal, medical, financial, or otherwise)
  • We make no warranties regarding the accuracy, completeness, or reliability of AI-generated content

You retain ownership of AI-generated content derived from your User Content, subject to any applicable third-party AI provider terms.

10. Privacy

Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. You agree that we may process your data in the United States and other countries where we or our service providers operate.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to:

  • Scheduled or emergency maintenance
  • Technical failures or infrastructure issues
  • Events beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without liability.

12. Fees and Payment

Some features of the Service may require payment. If you choose to use paid features:

  • You agree to pay all applicable fees as described at the time of purchase
  • Fees are non-refundable except as required by law or expressly stated otherwise
  • We may change our fees upon reasonable notice; continued use constitutes acceptance
  • You are responsible for all taxes associated with your use of the Service

Failure to pay fees may result in suspension or termination of your access to paid features.

13. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

  • The Service will function uninterrupted, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • The Service will meet your specific requirements

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ELEPHANTASM, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Elephantasm and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your User Content
  • Your use of the Service
  • Your violation of any third-party rights

16. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms
  • Request by law enforcement or government agencies
  • Extended periods of inactivity
  • Unexpected technical or security issues
  • Engagement in fraudulent or illegal activities

Upon termination, your right to use the Service will immediately cease. You may request a copy of your data within 30 days of termination, after which we may delete your data.

The provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms.

If you do not agree to the new Terms, you must stop using the Service.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in San Francisco County, California, and you hereby consent to the personal jurisdiction and venue therein.

19. Dispute Resolution

Informal Resolution. Before filing a claim against Elephantasm, you agree to try to resolve the dispute informally by contacting us. We will attempt to resolve the dispute informally by contacting you via email.

Arbitration. If we cannot resolve a dispute informally, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered in accordance with the rules of JAMS. The arbitration shall be conducted in San Francisco, California, unless both parties agree otherwise.

Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

20. General Provisions

Entire Agreement. These Terms constitute the entire agreement between you and Elephantasm regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in effect.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Export Control. You agree to comply with all applicable export control laws and regulations. The Service may not be used in countries subject to U.S. embargo or by persons on denied party lists.

21. Contact Information

If you have any questions about these Terms, please contact us:

Elephantasm

Email: support@elephantasm.com

Website: elephantasm.com

By using Elephantasm, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.